Vicibox is an open-source contact center solution based on the Asterisk telephony platform. It includes features for inbound and outbound call handling, agent and campaign management, call recording and monitoring, real-time and historical reporting, CRM integration, and more.

What are the hardware requirements for Vicibox?

Vicibox can be installed on any standard server with a minimum of 2GB RAM and 80GB of disk space. It is recommended to use a dedicated server for optimal performance.

Is Vicibox customizable?

Yes, Vicibox is highly customizable and can be tailored to meet the specific needs of a call center or business. The web-based interface allows administrators to easily configure the system and add or remove features as required.

Does Vicibox support multiple languages?

Yes, Vicibox supports multiple languages, including English, Spanish, French, German, Italian, Portuguese, and more. The interface can be easily switched to the desired language.

Does Vicibox offer training and support?

Yes, Vicibox offers extensive documentation and user guides, as well as training resources and support services. Users can access online training courses, webinars, and forums for assistance with installation, configuration, and use of the software.

Vicibox is open-source and can be downloaded and used for free. However, some features may require a paid license or subscription, and additional costs may be incurred for hardware, support, and training services.

ViciBox

What is it?

This is an open-source contact center solution that offers inbound, outbound, and blended call handling capabilities for a full call center solution. It offers capabilities for managing agents and campaigns, monitoring and recording phone calls, and integrating CRM. It has a sizable user and developer community, is simple to install and operate, and is based on Asterisk. It is utilized by companies of all sizes across a range of industries and may increase agent effectiveness, streamline processes, and provide better customer service.

ViciBox Features

Various call types

You can easily manage inbound, outbound, and blended call handling. You have various options for outbound calls, such as predictive, progressive, and manual dialing. Blended handling allows you to manage both inbound and outbound calls simultaneously, improving the customer experience and maximizing available resources. In short, it offers an all-in-one solution for your contact center needs.

Various dial types

Vicibox offers predictive, progressive, and manual dialing for outbound calls. With progressive, it dials one number at a time; with predictive, it dials multiple lines and connects human answers; and manual is self-explanatory. These options enhance businesses' outbound calling operations' effectiveness and efficiency.

Easy to use

Vicibox is easy to use, with an intuitive interface, straightforward installation process, and web-based configuration tool. It also comes with extensive documentation, training resources, and support services to assist organizations in deploying and enhancing their contact center operations.

Campaign management

Vicibox is a feature-rich contact center system built on Asterisk. It includes agent/campaign management, real-time monitoring, KPIs, and training resources. These features support effective resource management, agent performance optimization, and enhanced outbound calling campaigns in call centers.

CRM
integration

Vicibox integrates with CRM for real-time access to customer information, allowing agents to personalize conversations and track interactions across channels. The integration includes screen pop-ups, call tracking, and automatic updates to client records.

Extended
Support

Vicibox offers support subscriptions with technical assistance, software upgrades, and other services to help users optimize their system. There are different support plans that can be customized to meet individual business needs.

ViciBox

What is it?

Why choose ViciBox?

ViciBox is available on

Virtual Private Servers (VPS)